ISM: IT Service Measurement BSM: Business Service Measurement How it works   The platform for professional and partnership service level management The auditQ service platform acts as SLM-Hub within the IT- and communication-service-management. We raise “near-time” significant key figures and examinations, based on complexly defined actual values, compared to defined target values. › The target values are derived from the service level agreements between the service provider and the end-user. › We collect not only availability- and performance data, but also the reaction time and maintenance time. We collect not only availability- and performance data, but also the reaction time and maintenance time. auditQ generates audit trails showing the effectively brought services for the management of both parties, the end-user and the service provider.