aQ TrustCenter©
The aQ TrustCenter©, the core of SLA reporting, visualises the degree of fulfilment of the SLAs upon an hourly basis. The time-related dimension of the depiction can be freely scaled from hours or days to months and years. The historically measured values are a valuable aid for all types of IT planning. The aQ TrustCenter© logs each violation of threshold values with precise substantiation and forwards the log to the competent offices. Based upon the collected data, individual reports are drafted..
Example Views of Online Reporting:
The aQ TrustCenter© compares all relevant measured values with the target values in real time. The SLAs of a supplier or service segment are clearly structured in order to provide a good overview. The illustration on the left shows the purchased services in the upper bar group. The lower group shows the status of the individual customers and/or the branch office.
SLAs consist of multiple measured values. The degree of fulfilment of each measured value can be viewed at any time by a mouse click. So that the correct contractual values or KPIs can be measured, the descriptions or contractual documents can be «linked» directly to the evaluations. These documents are accessible by clicking on the corresponding symbol.
The time-based dimension of the depiction can be freely scaled from hours or days to months and years. The long-term depiction of the individual KPIs supplies well-founded evaluations for planning purposes. The graphics also show the effects of new service versions on performance.
The service times and maintenance windows for the respective services are derived from the overview in a gapless fashion. Each violation of the threshold value and each disruption are documented. The automatically created document states the reason for and the point in time of the disruption.