aQ LiveMonitor©
After a disruption occurs, the «aQ LiveMonitor©» provides information about the reason for and content of the disruption. If an end user, for example, reports response times that are too long, the employee at the help desk can review the response times about which a complaint has been lodged during the last 24 hours with just a few mouse clicks. The information can be retrieved from PC work stations and all popular PDAs (Windows Mobile, iPhone, Black Berry). Thus, the responsible persons are kept informed about the current status of their services at all times and from anywhere.
Example Illustration of the Screenshots PDA:
The status of the services at a glance: Each disruption is promptly documented.
Service/location matrix with response times
Detailed listing of partial services at a branch office
Only services with disruptions