Process- & Servicemanagement
Performance fluctuations are worrisome only if you don’t know about them: Discover the options for «quality measuring and reporting service».
Modern process worlds and IT services often consist of decentralised applications and infrastructures from various suppliers and providers. So that the stability and reliability of the respective components can be ensured, the processes absolutely must be customised to one another and the suppliers must fulfil their Service Level Agreements (SLAs) or process-specific KPIs.
The examination and ensuring of the KPIs and SLAs require ongoing measuring work. auditQ’s measuring process collects the relevant data in real-time. The data form the basis for user-appropriate evaluations and the immediate notification of the required or responsible persons.
The range of evaluations offered extends upon a time-related basis from real-time to long-term (years)-from the accessing of mobile devices (PDAs) to analytical workstations to the giant screens. The supplying of information is carried out in a stage- and function-appropriate manner.